Effective Date: 12/15/2025
Last Updated: 01/12/2026
This End-User License Agreement (“Agreement”) is between the business or individual accepting this Agreement (this business or individual being “you”) and Practical AI Labs (“Company”) DBA TastyVox. This Agreement governs your use of the Company’s software application and related services (together, the “Service”).
By clicking “Accept” or using the Service, you agree to be bound by this Agreement. If you do not agree, click “Decline” and do not access or use the Service.
1.1 The Service provides AI-driven tools tailored for the restaurant industry, including but not limited to phone answering, order-taking, menu Q&A, hand-offs, and reservation management, customer experience agents (voice, SMS, email, chat), operational efficiency agents, and marketing agents powered by AI and integrations with third‑party tools, point-of-sale, phone systems, and large‑language models.
1.2 Company grants you a limited, non-exclusive, non-transferable, revocable license during the Term of this Agreement to use the Service for your internal business purposes. You may not copy, modify, reverse engineer, sublicense, or otherwise misuse the Service. All rights not expressly granted are reserved by the Company.
1.3 The Service may update automatically. Maintenance may cause interruptions. You are responsible for your equipment and connectivity.
2.1 You agree to pay (a) monthly subscription fees for your selected plan, and (b) usage-based charges for usage exceeding your plan allowance. The fees are outlined in your Service Agreement or Order Form.
2.2 By subscribing, you authorize Practical AI Labs LLC to automatically charge the payment method on file for all subscription fees and usage-based charges. Subscription fees are charged monthly in advance. Usage charges are calculated at the end of each billing period and charged in arrears.
2.3 You are responsible for all applicable sales, use, and other taxes, excluding taxes based on Company's income. If Company is required to collect or pay taxes, those amounts will be added to your invoice.
2.4 We may change pricing with 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period. Continued use of the Service after price changes indicates acceptance of the new pricing.
2.5 Billing errors must be reported within 45 days of the charge date by emailing hello@practicalailabs.us. After 45 days, you waive the right to dispute the charge.
2.6 If a payment fails, Customer will be notified and given 7 days to update payment information. Service may be suspended after 14 days of non-payment.
This Agreement begins when you accept or use the Service and continues month-to-month until terminated.
4.1 Company may suspend or terminate your access if you:
4.2 You may terminate at any time by initiating cancellation via your account dashboard or by emailing hello@practicalailabs.us at least 30 days before the desired cancellation date. Termination is effective at the end of the current billing cycle. Subscription fees are non-refundable. You remain responsible for any usage-based charges incurred during your final billing period.
5.1 Both parties agree not to disclose each other’s non-public business information (“Confidential Information”), except in specific lawful cases.
5.2 Exceptions include information already public, lawfully held, independently developed, or obtained lawfully from a third party.
5.3 Company may use anonymized or aggregated data for research, development, and service improvement, subject to privacy laws.
5.4 You may provide ideas or feedback. By submitting, you agree Company may use them without restriction or compensation.
5.5 Personal information is handled under Company’s Privacy Policy.
You retain rights to your content but grant Company a license to use it as needed to provide the Service.
You must register for an account with accurate information and maintain its security. You are responsible for all activity under your account and must notify Company of any breaches.
The Service is provided “as-is.” Company disclaims all warranties, including merchantability, fitness for purpose, and non-infringement.
You will indemnify Company against claims arising from misuse or violation of this Agreement.
Company’s liability is limited to the fees you paid in the 2 months prior to a claim.
You authorize Company to contact you using the information you provide, including by phone, text, or email, even if numbers are on a Do Not Call registry. You are responsible for any carrier fees.
Company will only process Customer Data as a service provider and will not sell personal information. Data collection and use are limited to what is necessary to provide the Service.
Company will assist customers in meeting privacy obligations, including responding to consumer data requests under applicable privacy laws. Requests from end-users will be redirected to the customer.
Contact: hello@practicalailabs.us